.
About Us News & Events Products Where To Buy FAQ Support Certificates Contact Sitemap
Kaltis FAQ

Frequently Asked Questions

What type of insulation is used ?

High pressure foamed in place insulation. The thickness of the insulation is 135mm

Back Top

How is the internal temperature measured during the freezer QC ?

Nine Sensors are placed at various positions on each shelf, one of which is in close proximity to the temperature controller.

Back Top

Does Kaltis® offer IQ, OQ & PQ validation programs ?

Yes. These can be carried out at the factory, or by the end user.

Back Top

How are the freezers packaged for export ?

Standard packaging: Freezer is secured to a pallet, insulated, packed in heavy duty cardboard and wrapped in plastic film.

Wooden Crating: The freezers are crated in a custom-made wooden crate. This is optional and needs to be specified with the order. Fumigation certificates are included.

Back Top

How many controller options are available?

There are two controllers available. Prime and Merit

Back Top

Does Kaltis manufacture VIP Insulated Freezers.

No, not at this time.

Back Top

How are the cabinets constructed?

The cabinets are constructed from powder coated, galvanized steel. The cabinet interior is Stainless Steel.

Back Top

What is the product delivery lead time?

Kaltis manufactures on order only. Manufacturing lead times depend on order volume and cabinet availability.

Because of extended testing times, he average shipping lead time is currently 35 working days from order.

Back Top

What are the upright freezer external dimensions and weights?
crated product shipping dimensions and weights for the Upright freezers
Model Size (cm)
Actual/Packed on Pallet
Weight (kg)
Uncrated/Crated
W D H
390 85/100 76/100 196/215 312/440
500 85/100 91/100 196/215 343/453
616 99/115 88/100 196/215 374/543
732 113/127 88/100 196/215 405/589

Back Top

What is the storage rack size and capacity for the 5-inner door option?

The dimensions, number of racks & storage boxes for the 5-inner door models is as follows:

storage rack size and capacity for the 5-inner door option
Capacity(l) 2" (4 x 3 ) 3"
Racks Cryoboxes Racks Cryoboxes
390 20 240 20 189
499 20 320 20 240
616 25 400 25 300
732 30 480 30 360

Back Top

Is a 5 inner door option available?

Yes, for the Prime series upright freezers only (all capacities).

Back Top

How do I contact a Kaltis® Distributor?

Refer to the "Where to Buy" on the Kaltis® web site.

Back Top

How do I contact Kaltis®?
  • Phone: +886 (0)2 22491250, +886 (0)2 22491250
  • Fax: +886 (0)2 22475519
  • Email:

Back Top

How do I contact Kaltis® Sales?
  • Phone: +886 (0)5 3740999
  • Fax: +886 (0)5 3740567
  • Email:

Back Top

How do I contact Kaltis® Service?
  • Phone: +886 (0)5 3740999, +886 (0) 911038901
  • Fax: +886 (0)5 3740567
  • Email:

Back Top

How do I contact Kaltis® Technical Support?
  • Phone: +886 (0)5 3740999, +886 (0) 911038901
  • Fax: +886 (0)5 3740567
  • Email:

Back Top

Where can I obtain a copy of the product brochure?
  • Phone: +886 (0)5 3740999, +886 (0) 911038901
  • Fax: +886 (0)5 3740567
  • Email:

Back Top

What are the main differences between the Merit and Prime Series?
  • The controller functions.
  • The level of compressor protection.
  • The compressor warranty.

Back Top

How many models and variants does Kaltis® manufacture?

We manufacture -86XC, Ultra Low Upright and Chest freezers, as well as -40XC, Low temperature, upright and chest freezers.

There are two variants in each range and of each type of freezer (Merit and Prime).

There are 4 upright freezer capacities and 5 chest freezer capacities.

Back Top

How long is the product warranty?

The product warranty is as follows:

  • Merit Series: Compressor: 37 Months, Rest of Unit: 13 Months
  • Prime series: Compressor: 61 Months, Rest of Unit: 13 Months

The warranty is effective from date of shipping of the freezer.

Back Top

How many compressors does Kaltis® use?
  • -86 freezers: 2 compressors.
  • -40 Freezers: 1 Compressor
  • -150 Freezers: 2 Compressors

Back Top

What type of cascade system does Kaltis use?

We use a dual cascade system consisting of a High and Low temperature cascade.

Back Top

Are the refrigerants environmentally friendly?

Yes. E only use CFC & HCFC-free and 100% environmentally friendly refrigerants.

Back Top

Where can I obtain the refrigerants from?

Most refrigerants are available worldwide through your Kaltis distributor.

Bona Fide distributors can purchase these from Kaltis. Kaltis® does not sell refrigerants directly to end users.

Back Top

Where is the best place to position a ULT?

The ideal location is out of direct sunlight, in a draught-free, low humidity and dust free environment. The floor should be as level as possible and the freezer should preferably stand in a low through traffic area. Corridors or other high traffic areas should be avoided.

Back Top

What are the advantages of upright ULT's?

Space saving.

Easy access to the inventory and samples.

Independent compartments, each with its own, double insulated inner door. This minimizes temperature fluctuations when the main door is opened, protecting your samples and decreasing compressor usage.

Back Top

Can a 5th inner door be added to the upright ULT'?

Yes, but must be specified on the order. The 5th inner door cannot be retrofitted.

Back Top

What are the advantages of chest ULT's?

Minimal temperature fluctuations on opening the outer lid.

Back Top

What are the drawbacks of chest ULT's?

They occupy a larger footprint than upright freezers.

Access to inventory and samples is not as user friendly as upright freezers.

Back Top

Does Kaltis® supply an inventory storage system?

Yes. We supply a full range of storage racks and storage boxes which have been designed to optimize the space in the freezer.

Back Top

Do I have to use the Kaltis® inventory system?

No, this is an open platform system.

Back Top

Are the freezers easy to move?

Yes. All our freezers are fitted with heavy duty, lockable castors.

Back Top

Are the freezers easy to install?

Yes. Although we recommend that the freezer is installed by a trained technician, the units can also be user-installed. The freezer needs to be positioned, leveled and plugged into the mains.

The operating parameters are then set through the controller.

Back Top

How is frost build-up on the door seal managed?

A hot gas halo around the entire door help to prevent frost build up on the door frame and seals.

However, regular end user maintenance is essential for controlling frost build up. This consists of wipe down of the door frame and seals with a warm, damp cloth.

Back Top

What type of insulation does Kaltis® use?

Kaltis® uses a proprietary, closed cell, CFC/HCFC-free, urethane insulation, which eliminates temperature loss through the cabinet walls.

Back Top

How many inner doors are there in the upright models?

Four inner doors are standard and a 5th door is optional.

Back Top

Are the inner doors insulated?

Yes. Each inner door is double walled and fully insulated with non-stick handles to facilitate access.

Back Top

Are the interior lids in the chest freezers insulated?

Yes. The individual lids are double walled and fully insulated.

Back Top

How many inner lids are there in the chest freezers?

Up to 3, depending on the capacity.

Back Top

What is the function of the inner doors and lids?

The inner doors and lids minimize loss of interior temperature when the door/lid is opened.

Back Top

How much maintenance do I need to do?

The only regular maintenance required is a wipe down of the door seals and frame and the cleaning of the filter in the compressor housing. Both should not take longer than 10 minutes and should be carried out at least once / month.

Back Top

Which optional accessories are available?
  • Temperature Recorders.
  • Temperature Probes.
  • Remote Phone Alarms.
  • Communication Ports (RS232 & RS485)
  • LN2 and CO2 Back-up systems.
  • Monitoring Software

Back Top

Is a temperature recorder available?

Yes. The chart recorder is a 7-day, inkless, 15.2cm circular recorder that uses pressure sensitive chart paper. The chart recorder is optional and needs to be factory installed.

A digital temperature recorder is also available.

Back Top

How are the products packed and shipped?

A choice of packaging is available. All freezers are secured to a pallet, insulated and wrapped in heavy duty cardboard.

Back Top

How are the cabinets constructed?

The cabinets are constructed from powder coated, galvanized steel.

Back Top

How is the door opened and closed?

The door is opened and closed using a patented Push & Pull™ handle / latch Assembly. This allows effortless opening and closing of the door in one single movement.

Back Top

What protection is there against power surges?

Both Merit & Prime are fitted with circuit breakers which protect the microprocessor controller, compressors and other electrical components.

The Prime series is fitted with a Voltage Surge protector which is designed to flatten voltage spikes V increased compressor and controller protection.

Back Top

How many controller options are available?

There are two controllers available V Prime and Merit.

Back Top

Can accessories be retrofitted?

Some accessories can be retrofitted. Check with Kaltis® sales or service for details.

Back Top

Are my samples protected during a power failure?

Yes. There is a back-up battery providing up to 8 Hours of power to the controller.

Back Top

Does the backup battery run the compressors during a power failure?

No. The function of the backup battery is only to provide power to the controller and backup system so that temperature data and settings are not lost.

Back Top

What do the monitoring systems cover?

The monitoring systems cover freezer performance, including temperature stability, temperature recovery and the integrity of the backup system.

Back Top

What functions does the alarm system cover?

The alarm system monitors the internal chamber temperature, the performance of the backup system (if fitted) and door closure functions.

Back Top

Is password protection available?

Yes. The freezers are supplied with a default access code, which can be changed by the user.

Back Top

Which communication ports are available?

RS232 is supplied standard in both the Merit and Prime series. RS485 is optional.

Choice of port must be specified with the order.

Back Top

How many freezers can be connected to the RS232 port?

RS232: One freezer.

Back Top

How many freezers can be connected to the RS485 port?

Up to 99 freezers, at a maximum distance of 1000M.

Back Top

What are the functions of the optional monitoring software?

For the remote monitoring, control and logging of freezer operational data.

Functions include:

  • Temperature display (numeric and graphic).
  • Display of time and event log,

Back Top

Does Kaltis® offer an IQ, OQ & PQ validation programs?

Yes.

Back Top

What is the function of the remote phone alarm?

This can dial a preset phone number when a power failure or any event that triggers the alarm occurs.

Back Top

Can additional temperature probes be fitted to the alarm system?

Yes. These are optional & must be specific with the order.

Back Top

Would you recommend a service maintenance contract?

A service agreement should not be necessary, at least for the duration of the warranty period.

Back Top

What about spare part and refrigerant availability?

Our exclusive distributors are required to maintain a stock of some of the key spare parts, such as door seals and controllers. Kaltis always has stock of all the components of the freezer and can ship by courier within a few hours of the request being received from the distributor.

Back Top

Are your distributors capable of offering after- sales product support?

In general terms, yes. However, there may be some cases where trained refrigeration engineers are not readily available. In these cases, Kaltis provides support to the distributor directly from the factory. Kaltis does not normally work with distributors who are unable to support the products.

Back Top

How many racks and boxes can fit into the upright freezers?

This depends on the capacity. Please refer to Inventory system for details.

Back Top

How many racks and boxes can fit into the chest freezers?

This depends on the capacity. Please refer to Inventory system for details.

Back Top

Are the freezers shipped fully packed with inventory system products?

No. Inventory racks and boxes are packaged separately. This is to avoid damage to the interior of the cabinet.

Back Top

What are the dimensions and weights of the upright freezers?

Please refer to Ultra Low -86°C Freezers and Low -40°C Freezers for details.

Back Top

What are the dimensions and weights of the chest freezers?

Please refer to Ultra Low -86°C Freezers and Low -40°C Freezers for details.

Back Top

What are capacities (in L) of the -40°C & -86°C chest and upright freezer models ?
  • Upright Models: 390, 499, 616 & 732.
  • Chest Models: 199, 299, 399, 498 & 598.

Back Top

Is the chest freezer lid balanced?

Yes.

Back Top

What is the maximum internal temperature differential in the upright freezers?

Below 6°C (Top to Bottom).

Back Top

Which standard tests are performed to measure temperature performance?

The standard tests are:

  • Cool Down.
  • Uniformity.
  • Warm up.

These are according to prescribed international norms.

Back Top

How is the internal temperature measured during the freezer QC?

Sensors (5) are placed on each shelf, one of which is in close proximity to the temperature controller.

Back Top

 

 

Web site developed by creARTive Inc.