Kaltis® Support
Product Warranty
Kaltis® ULT FREEZER INTERNATIONAL WARRANTY
All Kaltis® products come with a limited warranty, commencing from the date of installation at the end user site.
Our limited warranty covers defects in materials. Kaltis's liability under this limited warranty shall be, at our option, to repair or replace any defective parts of the equipment, provided, if proven to the satisfaction of Kaltis, that these parts were defective at the time of shipment, and that all defective parts shall be returned, properly identified with a Return Authorization.
A return authorization number must be obtained from Kaltis® prior to returning any product or parts to Kaltis® for warranty claim purposes. This can be obtained from your local distributor, or, by email from .
The completed warranty card must be returned to your local distributor, or to Kaltis®, within 3 weeks from installation of the freezer. Failure to do so will invalidate the warranty.
This warranty is transferable and extends to any subsequent owner during the warranty period. This warranty covers parts and insurance charges but excludes labour/travel costs associated with the replacement of faulty parts, or the re-installation of replacement products. Replacement or repair of component parts or equipment under this warranty shall not extend the warranty to either the equipment, or to the component parts, beyond the original warranty period as detailed below.
The product warranty is as follows:
| MERIT SERIES | PRIME SERIES | |
|---|---|---|
| Compressor | 36 Months | 60 Months |
| Rest of Unit | 24 Months | 24 Months |
Optional, extended warranty contracts are available. Please contact your local KaltisR dealer for details.
General terms & Conditions:
- The complete compressor, or faulty part(s), must, if requested, be returned to Kaltis®, or to your local distributor.
- The unit/ part should be returned whenever possible in its original packaging.
- Kaltis International will pay the one way costs for the return of faulty parts claimed under warranty.
- Our limited warranty covers defects in materials.
This warranty does not cover
- Damage during installation resulting from local product handling.
- Goods damaged in transit. You should file a claim directly with the freight forwarder.
- Products with missing or defaced serial numbers.
- Products for which Kaltis® has not received payment.
- Problems that result from external causes such as accident, abuse, misuse, electrical supply problems, incorrect installation and freezer positioning, extreme environmental conditions
- Servicing not authorized by Kaltis International®
- Usage that is not in accordance with product instructions
- Failure to follow the product installation and operating instructions.
- Failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by Kaltis®
- Damage by fire, floods, or acts of God
- Customer modifications to the product
Factory installed, customer specified equipment or accessories, are warranted only to the extent guaranteed by the original manufacturer. All users must register their equipment online at http://www.kaltis.com/Warranty-form.shtml or, complete the warranty registration form included with each product and fax to +886 (0)2 22475519.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD HAS EXPIRED.
KALTIS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST WORK OR LOST PROFITS OR LOSS OF PRODUCTS. KALTIS' LIABILITY WILL BE NO MORE THAN THE AMOUNT PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH KALTISR IS RESPONSIBLE.
These Terms and Conditions shall be governed by and construed in accordance with the laws of TAIWAN and shall be subject to the exclusive jurisdiction of the courts of TAIWAN.
All warranty claims should be lodged with Kaltis® via email, fax or post. The address is detailed below:
Postal address
No.2 Lane 442, Jhongjheng Rd.,
Jhonghe Dist., New Taipei City 23550,TAIWAN
Telephone, Fax and Email
T: +886 2 22491250
F: +886 2 22475519
E:
Freezers
Freezers
